Skip to main content

Jody Rambold

*If you are in crisis, please call the Vancouver Island Crisis Line at 1-888-494-3888 or go to your nearest emergency room. 

Menu

Effective Date: June 13, 2025

Your privacy is important. This Privacy Policy outlines how your personal information is collected, used, and protected when you visit https://www.jodyrambold.ca or communicate with Jody Rambold Counselling.

1. Information We Collect

We may collect personal information when you:

  • Contact us via email, phone, or contact form
  • Book a consultation or therapy session
  • Submit intake or consent forms
  • Use the Jane App for virtual sessions and bookings

Personal information may include:

  • Name
  • Email address
  • Phone number
  • Home address
  • Health and therapy-related information (via intake forms)
  • Payment details (processed securely via Jane App)

2. How Your Information Is Used

Your information is used solely for the purpose of:

  • Providing counselling services
  • Responding to inquiries
  • Scheduling and managing appointments
  • Sending appointment reminders
  • Billing and payment processing
  • Maintaining clinical records as required by law and professional standards

3. Storage and Security

Your information is stored securely through encrypted and privacy-compliant platforms, including the Jane App, which meets Canadian privacy legislation standards (PIPEDA).
We take reasonable steps to protect your data from unauthorized access, disclosure, or misuse.

4. Third-Party Services

We use third-party services such as Jane App and email service providers. These platforms are committed to data protection and confidentiality and are used only for service-related purposes.

5. Confidentiality

All information shared in therapy is confidential and will not be disclosed without your written consent, except as required or permitted by law (e.g., risk of harm, court order, or abuse disclosure obligations).

6. Cookies & Website Analytics

This website may use cookies and basic analytics tools to understand website performance and improve user experience. No personally identifiable information is collected through cookies.

7. Your Rights

You have the right to:

  • Access and request a copy of your personal information
  • Correct inaccuracies
  • Withdraw consent (where applicable)
  • Request deletion of non-clinically required data

8. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Jody Rambold Counselling
📍 2722 Fifth St, Victoria, BC V8T 4B2
📧 jodyramboldcounselling@gmail.com
📞 778-533-4165